Shipping Policy

Last updated: October 2025

Thank you for shopping with SCTwo Block Beauty!
We aim to provide you with a smooth and reliable delivery experience for all your beauty essentials. Please review our Shipping Policy below to understand how and when your order will arrive.

1. Order Processing

• All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

• You’ll receive a notification once your order has been shipped.

• Please ensure your shipping details are correct at checkout — SCTwo Block Beauty is not responsible for delays or misdeliveries caused by incorrect addresses.

2. Shipping Rates & Delivery Times

We currently ship within New Zealand and offer the following delivery options:

Please note: Delivery times are estimates and may vary due to courier delays, weather conditions, or peak seasons.

3. Order Tracking

Once your order ships, you’ll receive an email with your tracking number and a link to monitor your parcel’s progress.
If you don’t receive tracking details within 48 hours of dispatch, please check your spam folder or contact us at sctwoblockbeauty@gmail.com.

4. Shipping Carriers

We partner with trusted New Zealand courier services such as NZ Post, Aramex, and CourierPost to ensure safe and timely delivery of your order.
All parcels are shipped with tracking for your peace of mind.

5. International Shipping

At this time, we do not offer international shipping.
We are working to expand our services soon — follow us on social media or subscribe to our newsletter for updates.

6. Delays and Lost Packages

While we do our best to ensure timely delivery, SCTwo Block Beauty is not liable for delays caused by courier networks, weather, or other circumstances beyond our control.
If your order appears lost or significantly delayed, please contact us at sctwoblockbeauty@gmail.com, and we’ll assist you in lodging a claim or investigation with the courier.

7. Damaged or Missing Items

If your order arrives damaged or incomplete:

1. Please contact us within 48 hours of delivery.

2. Include your order number, photos of the damaged items, and packaging.
   We’ll review the case and arrange a replacement or store credit as appropriate.

8. Address Errors and Undeliverable Orders

If your order is returned to us due to an incorrect address or failed delivery attempt, you may be responsible for additional shipping fees to resend it.
Please double-check your shipping details before confirming your order.

9. Pre-Orders and Backorders

For pre-ordered or backordered items, we’ll provide an estimated shipping date at checkout or via email. Orders containing such items may be shipped together once all products are available unless stated otherwise.

10. Contact Us

If you have any questions about your order or our shipping policy, feel free to reach out to our team at:

📧 sctwoblockbeauty@gmail.com
🌐 www.sctwoblockbeauty.co.nz
📍 Based in New Zealand