Refund policy

Returns & Refund Policy

Last updated: October 2025

Thank you for shopping with SCTwo Block Beauty!
We value your satisfaction and want you to love every product you purchase. This policy outlines your rights and our procedures for returns, exchanges, and refunds in accordance with New Zealand consumer law.

1. Change of Mind

Please choose carefully — we do not offer refunds or exchanges for change of mind, incorrect selection, or buyer’s remorse due to hygiene and product safety regulations.
This includes opened or used beauty, skincare, and cosmetic products.

However, if you have concerns about your order or believe you’ve received the wrong product, please reach out to us — we’re always happy to help resolve issues fairly.

📧 sctwoblockbeauty@gmail.com

2. Damaged, Faulty, or Incorrect Items

If your product arrives damaged, defective, or incorrect, we’ll make it right.

Please contact us within 7 days of receiving your order and include:

  • Your order number

  • Photos of the damaged or incorrect items

  • A short description of the issue

Once verified, we’ll offer one of the following:

  • A replacement of the item (if available)

  • A store credit or refund if the item cannot be replaced

All refunds are processed back to your original payment method.

3. Consumer Guarantees

Our products and services come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

4. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • You must contact us within 7 days of receiving your order.

  • Proof of purchase (order number or receipt) is required.

We may ask you to return the product to us for inspection before approving a refund or replacement.

5. Return Shipping

  • If the return is due to a faulty, damaged, or incorrect product, SCTwo Block Beauty will cover the return shipping cost.

  • If the return is due to an error on the customer’s part (e.g., wrong address or refusal of delivery), the buyer may be responsible for return shipping fees.

6. Refund Processing Time

Once your return is received and approved, refunds will be processed within 5–10 business days.
You will receive a confirmation email once your refund or replacement has been issued.

7. Sale Items

Only regular-priced items may be refunded or replaced (if applicable).
Sale, promotional, or clearance items are final and cannot be returned unless they are damaged or faulty under the Consumer Guarantees Act.

8. Lost or Missing Orders

If your package is lost in transit, please notify us at sctwoblockbeauty@gmail.com.
We will investigate with our courier partners and offer a resolution — replacement, store credit, or refund — once the claim is confirmed.

9. Contact Us

If you have any questions about your return, refund, or replacement request, please reach out to us:

📧 sctwoblockbeauty@gmail.com
🌐 www.sctwoblockbeauty.co.nz
📍 Based in New Zealand

We’re committed to ensuring every SCTwo Block Beauty customer enjoys a safe, positive shopping experience and feels confident in every purchase.